Water Damage - 24 Hour Emergency Checklist

Water damage can strike fast—from burst pipes to flash floods—and if not handled promptly, it can lead to expensive repairs and dangerous mold growth. The first 24 hours are critical to prevent further water damage. If you’re a homeowner in Shelby County, TN or DeSoto County, MS, this guide will help you take the right steps to minimize water damage and protect your home before you call someone to help with emergency water removal.

Emergency Checklist: Your First 24 Hours After Water Damage

1. Ensure Safety First

Turn off electricity in the affected area if there’s any risk of electrical hazards.
Avoid walking through standing water until you’re sure it’s safe.
Wear protective gear like gloves, boots, and a mask to avoid contamination.

2. Stop the Source of the Water

If it’s a plumbing issue, shut off the main water valve immediately.
In cases of roof leaks, use tarps or buckets as a temporary solution until help arrives.
For storm-related flooding—common during spring and summer in the Memphis area—contact emergency services if the situation escalates.

3. Document the Damage for Insurance

Take clear photos and videos of all affected areas—floors, walls, furniture, and personal belongings.
Keep notes documenting when the damage occurred and what was done in response.
Homeowners should contact their insurance providers promptly to begin the claims process.

4. Remove Excess Water

Use a wet/dry vacuum, mops, or towels to soak up standing water.
Remove rugs, curtains, and upholstery that are soaked—these can harbor mold quickly.
If safe, run fans and open windows to promote air circulation and drying. This is especially important in high-humidity areas like Shelby County and DeSoto County, where moisture can linger longer.

man inspecting water damage

5. Move Items Out of the Wet Zone

Relocate furniture, electronics, and valuables to a dry area.
Place foil or wooden blocks under furniture legs to prevent staining and further damage to floors.

6. Call a Water Damage Restoration Professional in Shelby or DeSoto County

The sooner you get expert help, the better. At Bone Dry, we serve homeowners across Shelby County, TN (including Memphis, Arlington, Germantown, Collierville, and Bartlett) and DeSoto County, MS (including Hernando, Southaven, Horn Lake, Walls, Lewisburg and Olive Branch).
We respond quickly to assess the damage, prevent mold, and start the drying process using commercial-grade equipment.

7. Prevent Mold Growth

Mold can begin forming within 24 to 48 hours after water exposure.
Professional dehumidifiers and antimicrobial treatments are key to stopping mold before it spreads—especially in warm, humid climates like those found in the Mid-South.

8. Notify Your Insurance Provider

File a claim as soon as possible and provide the documentation you gathered.
Our team at Bone Dry is happy to work directly with your insurance company to streamline the restoration process and reduce stress.

Serving Shelby & DeSoto County Homeowners with Emergency Response

Water damage is overwhelming—but a fast, organized response can protect your health, home, and finances. Whether you live in Germantown, Olive Branch, Southaven, Bartlett, or anywhere in between, Bone Dry is here to help with professional water damage mitigation and moisture control services.

📞 Contact us for emergency service or to schedule a free inspection.

👉 Schedule Your Water Damage Assessment Today